Cancellation:

Orders can only be canceled prior to shipment. Once an order has been shipped, cancellation requests will no longer be accepted. To cancel your order, please follow these steps:

1. Log in to your user account.
2. Navigate to the “Cancel Order” section.
3. Select the appropriate cancellation reason:

Pre-shipment cancellation.

Refund Policy:

Refunds for Manufacturing Defects: Refunds will only be provided if the product has a manufacturing defect. If you receive a defective product, please follow these steps:

• Go to the “Support Ticket” section in your user profile under “My Orders” within 24 hours of receiving the product.
• Provide detailed information about the defect and include clear photographs.

Refunds for Pre-shipment Order Cancellations: If you cancel your order before it has been shipped, the refund will be processed as follows:

• The refund will be initiated to the original payment source (e.g., credit card, debit card), minus a deduction.
• The deduction will cover administrative and processing costs associated with the cancellation.
• Refunds will be processed within 15 business days after the cancellation is confirmed.

Please note that this cancellation and refund policy may be updated, and any changes will be reflected on our website. It is the customer’s responsibility to review and understand our policies before placing an order.