Returns & Refunds
Our cancellation and refund policies to keep things transparent and fair.
Cancellation
Orders can only be canceled prior to shipment. Once an order has been shipped, cancellation requests will no longer be accepted.
To cancel your order, please follow these steps:
Log In
Log in to your user account on our website.
Navigate to Cancel Order
Go to the "Cancel Order" section in your account.
Select Reason
Select the appropriate cancellation reason and submit.
Refund Policy
Refunds for Manufacturing Defects
Refunds will only be provided if the product has a manufacturing defect. If you receive a defective product, please follow these steps:
Go to the "Support Ticket" section in your user profile under "My Orders" within 24 hours of receiving the product.
Provide detailed information about the defect and include clear photographs.
Refunds for Pre-shipment Order Cancellations
If you cancel your order before it has been shipped, the refund will be processed as follows:
- The refund will be initiated to the original payment source (e.g., credit card, debit card), minus a deduction.
- The deduction will cover administrative and processing costs associated with the cancellation.
- Refunds will be processed within 15 business days after the cancellation is confirmed.
Please Note
This cancellation and refund policy may be updated, and any changes will be reflected on our website. It is the customer's responsibility to review and understand our policies before placing an order.